Konica Minolta Receives BLI PaceSetter Award for
Ease of Use in its Enterprise Devices
Company Makes Its Mark with Usability Enhancing Innovations
Mississauga, ON. (November 08, 2020) – Konica Minolta Business Solutions (Canada) Ltd. (Konica Minolta) is proud to announce it has received a prestigious Buyers Lab (BLI) PaceSetter award 2020-2021 in Ease of Use: Enterprise Devices from Keypoint Intelligence, the world’s leading independent evaluator for document imaging, software, hardware and services. Keypoint Intelligence based its selection on comprehensive testing and research, determining which OEM has incorporated the highest degree of end-to-end ease of use in the design of their enterprise devices.
Organizations today need to provide employees across departments with hardware and printing infrastructure for a wide variety of applications. With this broad scope of functionalities, ease of use has become one of the most important features in modern multi-functional peripherals (MFPs). Konica Minolta is pursuing an uncompromising customer-centric approach: When developing a new MFP device, understanding use patterns, behaviors and user requirements is the cornerstone of its process. Konica Minolta’s close contact to its customers and additional research amongst dealers and other stakeholders enables it to create solutions perfectly suited for enterprise environments.
Konica Minolta drives usability-enhancing innovations
To determine the market leader, Keypoint Intelligence carried out a study on functionality in everyday usage situations in enterprise work scenarios. With the award, Keypoint Intelligence recognizes the importance of this factor in Konica Minolta’s product design and development. After conducting comprehensive research on what customers do with their devices and which functions are most needed, K+onica Minolta created a unique, large control panel that is fully tiltable. The screen provides easy access to all basic settings and touch navigation for a pleasant and effective user experience.
Keypoint Intelligence states: “Konica Minolta is very strong when it comes to typical print, scan and copy functions, what really separates these next-generation products form the competition are the apps onboard tools, and innovations.” Konica Minolta’s MarketPlace comes preinstalled on all new devices. It allows its customers to access cloud offerings such as Box, Dropbox, Google Drive, Google Mail, Microsoft OneDrive, OneDrive for Business and Microsoft Sharepoint. All of these applications are easily downloaded and directly used on the panel. Apps like Scan to Gmail, Sharepoint or OneDrive complement these options.
Konica Minolta’s bizhub i-Series, which includes the recently introduced C750i, has been recognized by Keypoint Intelligence with a prestigious Buyers Lab (BLI) PaceSetter award 2020-2021 in Ease of Use: Enterprise Devices.
Also, directly on the device, the How2 app allows users to access online instructions directly from the MFP. One of the most striking functionalities, however, is Konica Minolta’s Follow-You-Persona feature, which enables customization of the MFP panel with all tools and apps a specific user most frequently needs. This way, users can work even more efficiently from any device, anywhere.
“We are particularly honored to receive this award, as it recognizes the diligent measures we take to understand customers and users’ needs in order to develop and deliver new solutions that serve individual preferences and working behaviors,” said Dino Pagliarello, Senior Vice President, Product Planning and Management, Konica Minolta. “As we progress further into the advancement of the Intelligent Connected Workplace, we will continue to focus on design technologies that are intuitive and adapt to our users.”
Konica Minolta has a long history of being a pioneer in regard to the user experience of its MFPs. Last year, the jury of the Good Design Award 2019 praised the A3 color MFPs bizhub C360i/C300i/C250i for their highly intuitive interfaces and user experience, and the C650i/550i/450iSeries and recently introduced C750i, 650i and 360i/300i are based on this same award-winning interface. Although the company has offered the ability to tailor the MFP display to customers’ individual needs for more than ten years, Konica Minolta’s Personalize advances this concept even further, optimizing productivity by allowing users to access their own personalized UI instantly on any device around the world.
Read Keypoint Intelligence’s announcement its Buyers Lab PaceSetter award 2020-2021 in Ease of Use: Enterprise Devices online.
About Konica Minolta
Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the Workplace of the Future™ (www.reshapework.ca). With our comprehensive portfolio, we deliver solutions to leverage mobility and cloud services and optimize business processes with workflow automation. Konica Minolta’s IT Services Division offers a range of IT strategy, support and network security solutions across all verticals. Konica Minolta has been recognized by Brand Keys as the #1 Brand for Customer Loyalty in the MFP Office Copier market for 13 consecutive years. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for eight years in a row. We partner with our customers to give shape to ideas and work to bring value to our society. For more information, please visit www.konicaminolta.ca and follow Konica Minolta on LinkedIn, YouTube, Facebook and Twitter (@KonicaMinoltaCA)
About Keypoint Intelligence – Buyers Lab
For almost 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence—improving business goals and increasing bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.
About Buyers Lab PaceSetter Awards
Based on exhaustive questionnaires, in-depth interviews, and a proprietary rating scale, Buyers Lab PaceSetter awards recognize those document imaging OEMs that have shown market leadership in a variety of categories, including with technologies, services, and key vertical markets.
Konica Minolta’s bizhub i-Series Honored with Better Buys 2020 Innovative Product of the Year.
New Color MFPs Recognized for Innovative Features that Foster Collaboration within a Mobile Office
Ramsey, NJ, (March 31, 2020) Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) is proud to announce its new bizhub C360i Series has earned Better Buys 2020 Innovative Product of the Year in its color MFP category.
Better Buys evaluates products both individually and compares them against the competition on a range of criteria, including unique features, value to the customer and price. Konica Minolta’s bizhub C360i series was one of only a handful of vendors chosen for this honor.
Konica Minolta’s new bizhub C360i Series has earned Better Buys 2020 Innovative Product of the Year in its color MFP category
The bizhub C360i is part of the larger MFP i-Series portfolio. Designed to empower digital workflows more simply and securely, the new i-Series features a modern user interface with a fresh new look boosted with high-performance operation. The simple and intuitive menu layout is built to minimize the number of touches, followed by quick response functionality, so things get done faster. This new generation of bizhub color office units caters to the needs of businesses by servicing as a secure, smart technology hub to augment office connectivity.
“The bizhub i-Series is a significant milestone in office print technology. They serve as smarter printers that connect the workplace more effectively and securely, and we’re honored to be recognized by Better Buys,” said Kevin Kern, Senior Vice President, Business Intelligence Services and Product Planning, Konica Minolta. “The wide breadth of capabilities, coupled with best-in-class service, ignite new opportunities for productivity and innovation towards the future of work.”
Konica Minolta recently announced the expansion of its bizhub i-Series with the launch of three new color A3 MFPs. The new bizhub C450i, bizhub C550i and bizhub C650i offer a choice of 45ppm, 55ppm or 65ppm print speeds, respectively, and boast the same fresh, contemporary exterior design as the current bizhub i-Series models. With great usability features, such as the intelligent media sensor that detects media weight and automatically corrects the media setting, they provide uninterrupted use, while optimizing print quality. They replace the popular and highly successful bizhub C458, bizhub C558 and bizhub C658 models – enhancing Konica Minolta’s offering in the segment with the addition of extended smart capabilities that embrace the way businesses are evolving.
“The bizhub C360i Series represent Konica Minolta’s innovative new line of devices that encourage more collaboration and streamline workflows,” said Melissa Pardo-Bunte, Editor, Better Buys. “It has strong features, such as the customizable touchscreen interface, upgraded security and scalable finishing.”
See Better Buys’ full review of the bizhub C360i i-Series here.
Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for 11 consecutive years!
Ramsey, NJ – January 24, 2018 – A remarkable streak in client loyalty continues for its 11th year in a row, as Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a smart office solutions leader is once again ranked No. 1 in for client loyalty and the highest brand engagement. Brand Keys, a New York-based client loyalty and engagement consultancy, publishes this annual syndicated study, which examines clients’ relationships with 740 brands in 83 categories. According to the 2018 Brand Keys Customer Loyalty Engagement Index®, the company has been recognized for Brand Loyalty in the “MFP Copier” (Multifunction printer) category.
Brand Keys 23nd annual Customer Loyalty Engagement Index and research consultancy identifies brands that are best able to engage clients by meeting or exceeding their expectations, thereby creating client loyalty. Brand Keys’ Customer Loyalty Engagement Index recognizes the brands that receive the highest loyalty and engagement assessments, and surpass competitors for surprising and delighting clients.
“There is no better testimony to the high quality of our company’s products and services than when it comes right from our clients,” said Kay Du Fernandez, Senior Vice President, Marketing, Konica Minolta. “We are very proud and appreciative to once again be recognized, and we look forward to continuing to provide the highest quality solutions and services to our clients.”
“Konica Minolta deserves particularly special congratulations this year,” said Robert Passikoff, President and Founder, Brand Keys. “Clients have spoken for the 11th year in a row, again determining that Konica Minolta was the brand that best met their very high expectations for technology, efficiency, and productivity. In addition, Konica Minolta has accomplished this extraordinary feat in the face of shifting category values where only the best-of-the-best were able to maintain their category leadership. We offer them our sincere congratulations for these accomplishments.”
This is the 23nd annual survey conducted by Brand Keys, a New York-based brand engagement and customer loyalty research consultancy (brandkeys). A complete list of the CLEI’s 83 categories and the brands that best emotionally engaged consumers can be found at: http://brandkeys.com/portfolio/customer-loyalty-engagement/