GMC Inspire is an enterprise communication platform that enables businesses to consistently deliver relevant personalized messages, at the right time through the preferred channel. This intelligent use of communications allows businesses to build loyalty that lasts, while driving down costs and reaching new markets and customers.
GMC Inspire is a platform built on five robust capabilities designed to allow your business to continuously increase customer engagement through an integrated multichannel communications strategy.
- Customer Insight GMC Inspire talks to almost any data source including CRM, ERP, SAP, ECM, Web-based XML data and even integrates with social media sites. Combining data on customer preferences, lifestyles and business transactions, GMC Inspire provides an enriched, single view of each customer for relevant, targeted customer communications.
- Customer Communications With GMC Inspire, businesses can design the most dynamic communications while controlling content to ensure compliance and brand consistency. GMC Inspire enables businesses to design and manage structured, interactive and on-demand communications.
- Multichannel Production With built-in multichannel capabilities, GMC Inspire enables businesses to effortlessly optimize document production and delivery for almost any channel including mobile, email, SMS, social media, web, print, fax and tablets.
- Response Management GMC Inspire enables businesses to capture, analyze and manage responses across multiple channels to enrich customer insight and continually refine customer conversations. Process management and automation GMC Inspire's core engine is built to ensure that you can execute and control an enterprise communications strategy with precision, speed and maximum efficiency.